Shipping policy

1. Global Shipping
Horaze proudly ships worldwide. Delivery times and shipping costs vary depending on the destination, chosen shipping method, and order size.

2. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Times

  • Standard International Shipping: 7–21 business days (varies by location)

  • Express International Shipping: 3–7 business days (varies by location)
    Please note: Delivery times are estimates and may be affected by customs processing or unforeseen delays.

4. Shipping Costs
Shipping costs are calculated at checkout based on destination and delivery method. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

5. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase or shipping cost.

6. Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear.

7. Delays & Issues
Horaze is not responsible for delays caused by carriers, customs inspections, or incorrect shipping information provided by the customer. If your order has not arrived within the estimated timeframe, please contact our support team.