Refund policy

Returns, Exchanges & Lifetime Color Guarantee

At Horaze, your satisfaction matters to us. We want every piece you choose to be a meaningful part of your faith journey. If something isn't right with your order, we're here to help.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

- Unworn and unused, except when inspection is reasonably necessary or the item has a defect.
- In their original condition, with original packaging when reasonably available.
- Accompanied by proof of purchase or your order number.

To start a return, contact us at support@horaze.com with your order number and the reason for your request.

Please wait for our instructions before mailing any item back.

2. Exchanges

We offer exchanges for eligible items within 30 days of delivery, subject to product availability.

If you receive the wrong item or your product arrives damaged or defective, please contact us as soon as reasonably possible. Include your order number and clear photos of the issue when applicable.

For approved returns or exchanges due to a mistake on our part or a confirmed product defect, Horaze will provide appropriate return instructions and cover reasonable return shipping costs.

For returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise required by applicable law or agreed to by Horaze.

3. Lifetime Color Guarantee

At Horaze, we stand behind the color and finish of our eligible jewelry. That's why we offer a Lifetime Color Guarantee against abnormal fading, tarnishing, or discoloration under normal and proper use.

If your eligible Horaze jewelry experiences a covered color or finish issue, contact our support team. We will review your request and, if approved, offer a replacement or another appropriate resolution at our discretion, subject to applicable law.

What is covered?

- Abnormal fading or discoloration of the jewelry's finish under normal use.
- Premature tarnishing that is not caused by misuse, accidental damage, or improper care.
- Qualifying color or finish defects confirmed through our review.

What is not covered?

- Scratches, dents, breakage, bending, or damage caused by impacts or accidents.
- Damage resulting from improper handling, unauthorized modifications, or repairs.
- Normal wear and tear over time, including physical wear caused by repeated friction.
- Damage caused by harsh chemicals, abrasive cleaners, or exposure to substances that can harm the finish.
- Lost or stolen jewelry, lost components, or damage unrelated to the covered color or finish.

The Lifetime Color Guarantee covers the jewelry's color and finish only. It does not mean that every component is guaranteed against all forms of damage for life.

This guarantee applies to eligible Horaze jewelry purchased through our official store and does not limit any rights you may have under applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible after discovering a problem with your order.

Include:

- Your order number.
- A brief description of the issue.
- Photos or videos showing the item and the problem, when applicable.

We will review the information and explain the available resolution, which may include a replacement, repair, or refund, as appropriate.

Nothing in this policy limits any remedy required by applicable law.

5. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method unless another method is agreed upon or required by law.

Please allow approximately 5–10 business days for our processing after approval. Your bank or payment provider may require additional time for the funds to appear.

Shipping charges, if any, will be handled in accordance with the circumstances of the return and applicable law.

6. Non-Returnable Situations

Returns or exchanges may be declined when an item does not meet the applicable eligibility requirements, such as when it has been damaged through misuse or returned in an ineligible condition.

However, this does not exclude returns or remedies for defective, damaged, or incorrectly supplied products where required by applicable law.

7. Contact Us

For return requests, exchanges, or Lifetime Color Guarantee claims, please contact:

Horaze Customer Support

Email: support@horaze.com

Website: https://horaze.com

Please include your order number in your message so we can assist you more efficiently.

Thank you for choosing Horaze and allowing us to be part of your journey of faith.

Horaze — Faith You Can Carry.